RETURNS & EXCHANGES | APSTROFI

RETURNS & EXCHANGES

Apstrofi Customer Service Return Center
Wisma 46, 45th Floor, Jl. Jend. Sudirman Kav. 1, DKI Jakarta, Central Jakarta, 10220

Apstrofi Return Policy

Depending on the Apstrofi’s partnership agreement with designers/brands, you have 7-14 days from the date you received your order to exchange or return if your purchase is not quite right. All exchanges and returns should be made through Apstrofi, else it cannot be processed.

Exchanged or returned item must comply our policy: 
- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
- Footwear and accessories must be returned with the original boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

Non-exchanged & returned items include:
- Beauty & Cosmetics 
- Intimates (lingerie & swimwear) 
- Jewelry or Fine Jewelry
- Final sale items and other items as stated in product page

Upon receiving the returned item, we inspect the goods prior to processing the returns and exchanges. All returns/exchanges should be made with the product from the same brand.Item must be returned to us unused with all labels still attached. Returns that do not meet our policy or partnership agreement will be sent back to the customer.

Once we receive the merchandise, we will perform an inspection. If your product passes the return check, you will receive a confirmation email. We will exchange or refund your product accordingly within 5 working days.

Refund is only available depending on Brand's policy. 

How do I exchange/return an item I purchased?

1. Email or Whatsapp our Customer Service Team 
Our Customer Service Team will gladly help you with your exchanges/returns.

 

Apstrofi Refund Policy

  • Refund request will ONLY be available if product ordered is out of stock or there's an error in product delivery. 
  • Request for a refund should be made within 30 days from the day of purchase/ payment. 
  • Follow up the request within 2 working days.
  • Apstrofi deserved the right to accept or refuse the refund request based on the policy.
  • Refunds will be provided in 2 way of methods: Store credit or Cash refund. 
  • Store credit can be used in Apstrofi's website for purchase.
  • Refund will only available via Bank Transfer and will be refunded within 14 working days. 

For more information, Please contact our team during office hours:
Monday - Saturday: 9AM - 9PM
Sunday (closed)

email us at support@apstrofi.com or whatsapp +62 812-9989-9273