Shipping Policy

Shipping cost is free for all orders above IDR 500,000 within Indonesia.

All Additional shipping policy, including returns and exchanges are all stated in the shipping policy of the Product Page. Total fees may change depending on the quantity, weight or volume of your package. As every order is unique, shipping cost will vary depending on the size, weight as well as the cities where the chosen items are shipped from and will be shipped to. Some items that require special treatment such as oversized, overweighted, or fragile, may incur additional handling charges.

Orders are delivered Monday to Friday between 9am -  9pm by Apstrofi's third party logistic partners. All orders purchased after 4pm will be processed the next day.  If you order from multiple Apstrofi partners, please keep in mind that your items will arrive separately, as well as your package specifications. While we aim to always deliver within the specified times, we are not responsible for delays due to failed payment approval or order confirmation.

Logistic Partners

To make sure, our customers get the best online shopping experience. Apstrofi is selectively choosing our third party logistic partners. Currently, we are partnering with Shipper, JNE, Sicepat, Ninja Express, POS Indonesia, TIKI, J&T, and Lion Parcel to get your items delivered to your door.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. Once we received your payment and your order is approved by our brand partners, the relevant Apstrofi partner will manage to dispatch it within 1 business day. You can track the status of your order in 'Order History' that's located in your Apstrofi account page.

Depending on your location, delivery will normally take 1-7 business days from dispatch. Once your package is shipped from our warehouse, the courier provider, tracking number, and tracking website will be updated in the product status. We will be sure to keep you updated with tracking infromation and an estimated arrival date.